All my Email going to the spam folder.

All emails are going into my spam folder.
I tried adding filter settings but that did not help.
I deleted all the filter settings and emails continue to go to spam.
What to try?

Thank you!

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XfinityEricB

Official Employee

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3.6K Messages

2 hours ago

stuman2236 Thanks for reaching out to us about your emails going to spam. To confirm is this happening with the email settings through our website or app, or are you using a 3rd party app like Outlook that its happening on?

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stuman2236

Visitor

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7 Messages

I deleted all the filters. After 24 hours all seems ok now.

Thank you,

Stuart

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2 hours ago

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XfinityMarshante

Official Employee

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1.4K Messages

Hello @stuman2236, thank you for the update. Just to make sure the issue is fully resolved, let’s allow a few more days to pass and see if deleting the email filters resolved the problem. I’ve set a reminder to follow up with you on Tuesday to see how things are going. How does that sound?

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2 hours ago

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stuman2236

All my Email going to the spam folder.

XfinityEricB

stuman2236

XfinityMarshante

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