fndrtele1's profile

Not applicable

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4 Messages

Thursday, July 10th, 2025 1:20 PM

All incoming Outlook email blocked

I am not receiving email from senders using Outlook.

I tried using another email to send to my comcast and got the following error when using Outlook. I tried using gmail and the message went through.

It appears that the system is rejecting everything from Outlook as spam. What is going on there?

resimta-h2p-562548.sys.comcast.net rejected your message to the following email addresses:

[Edited: "Personal Information"]
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

resimta-h2p-562548.sys.comcast.net gave this error:
Prohibited by policy






Diagnostic information for administrators:

Generating server: DM8PR09MB6341.namprd09.prod.outlook.com

[Edited: "Personal Information"]
resimta-h2p-562548.sys.comcast.net
Remote server returned '552 5.2.0 Prohibited by policy'

Official Employee

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2.3K Messages

4 hours ago

 

fndrtele1 Greetings and welcome to our Support Forum. Our team is here happy to assist with your email issue so you are not missing or geting any more of them blocked. Do you by any chance know if you have any email filter or spam settings enabled on our end that could be affecting this? Here is a great link https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience that you can review to go over the settings for your email. 

 

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