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rnee's profile
rnee
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1st Reply

Visitor

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4 Messages

09/23/2026 2:45 PM

All Email rules have been deleted --- AGAIN!

For the second time in about 2 months all of my 25-30 email rules have been deleted.

*** Desktop computer... regular Xfinity email client.... normal screen zoom... checked with several browsers ***

As others have reported, this has been going on since 2022!

Very annoying.

What to do?

Question

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Updated 

1 hour ago

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XfinityJorge

Official Employee

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3.3K Messages

1 day ago

 

rnee Hi there! Thanks for reaching out and we are here to help. Were you able to recover those emails? If not we are here to assist

 

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rnee

Visitor

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4 Messages

7 hours ago

No. No. No.   I never lost my emails. 

I lost my email RULES. RULES RULES. 

3

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XfinityRoberto

Official Employee

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2.5K Messages

I see, did you have the rules set on our Xfinity email website or like Outlook or any third party email server?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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rnee

Visitor

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4 Messages

These  RULES were on the Xfinity email website. They directed selected incoming emails to various  local  Xfinity email folders.

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2 hours ago

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XfinityAmandaB

Official Employee

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3.5K Messages

 

rnee I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

 


 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

1 hour ago

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