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LCH_NH
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Visitor

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2 Messages

Saturday, May 8th, 2021 3:04 PM

Closed

Address book duplicates

Looking in my address book, I find that virtually all my addresses are duplicated.  Why is this and how can I correct it, easily?  Removing the duplicate addresses seems to be only possible one at a time and that is very tedious.

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4 years ago

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CCAbbie

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1.4K Messages

4 years ago

Hello, @LCH_NH thank you for reaching out regarding the duplicate entries for your address book. Are you looking at your email online on our site or via and email client like Apple Mail or Outlook? 

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LCH_NH

Visitor

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2 Messages

Thank you for your follow up.

I am using XFinity Connect to view my email and address book.  So that would be on your site.

4 years ago

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Again

Expert

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31.8K Messages

@LCH-NH

You might want to check on your posts shortly after making them.  If a customer hasn't responded to their post, especially when an Official Employee responds, the thread is closed and you would have to start all over again in a new thread.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 years ago

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XfinityKatie

Official Employee

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744 Messages

Thank you for providing that update @LCH_NH! Have you synced your email to any other social media networks like Facebook or Twitter? The duplicate contacts could be from those social sites if you had them synced up with your email. If you got to the Setting (gear icon in the top right-hand corner) and then go to Email Settings> Accounts do you only have your email account listed or are any other profiles listed there?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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