U

Visitor

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1 Message

Tue, Sep 13, 2022 11:46 PM

ACP recertification emails

I'm getting daily emails saying "Thank you for recertifying your ACP eligibility with Xfinity." I'd really like if they stopped.

Visitor

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1 Message

3 months ago

Ugh me toooo there must be a glitch 

XfinityJimmy

Official Employee

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380 Messages

Hello @user_c707ee, thanks for reaching out. We will be happy to help with the emails that you're receiving. About how many ACP emails do you receive in a day? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

3 months ago

Same. It's getting kind of annoying. 

Visitor

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1 Message

3 months ago

Same! I've been getting an email EVERY SINGLE DAY at the same time since 9/7/22. Please make it stop!

XfinityMacey

Official Employee

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504 Messages

Good morning, @user_6a8339, and thank you for reaching out through our Community Forums regarding your email concerns. Were you able to adjust your filters through the link my colleague provided below? Are you still seeing these emails coming through daily?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 months ago

every day for weeks, getting annoying!!

Official Employee

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497 Messages

3 months ago

Hello @user_da6326 and everyone else who is also getting the same email. I would like to provide you with this great link that will show you how you can set filters. https://comca.st/3qIlAfa;

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