Visitor
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10 Messages
Accountant Can not send me emails
my accountant has expressed they have been unable to send anyone with Comcast.net an email. Their service provider states it is a comcast issue how is this fixed?
Visitor
•
10 Messages
my accountant has expressed they have been unable to send anyone with Comcast.net an email. Their service provider states it is a comcast issue how is this fixed?
user_111757
Visitor
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10 Messages
17 days ago
how can the account have their domain whitelisted by comcast?
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XfinityAirelle
Official Employee
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2.6K Messages
16 days ago
user_111757
Hey there! Sorry to hear your accountant’s having trouble — email issues can definitely be frustrating.
If their emails aren’t reaching anyone with a Comcast.net address, it’s likely their domain or email server may be getting blocked or filtered by Comcast’s email security systems. This can happen if the server’s been flagged for spam or if it’s misconfigured.
Here’s how they can fix it:
Have their email provider or IT team reach out to Comcast directly at:
https://spa.xfinity.com/report
This link will direct you to report the issue.
They should include:
The sender's domain and IP address (from the mail server)
A description of the issue (e.g., “emails to Comcast.net are being rejected or not delivered”)
A copy of any bounce-back error messages
This will help Comcast's Security Assurance team review and remove any blocks or filters that are causing the problem.
In the meantime, you might want to check your Spam or Junk folder, just in case anything got routed there by mistake.
(edited)
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