Visitor
•
1 Message
Account Name Change
How do I change the display name on the account? All of the messages from Xfinity have the wrong name even though I have updated everything under settings.
I can't figure out who to contact.
Visitor
•
1 Message
How do I change the display name on the account? All of the messages from Xfinity have the wrong name even though I have updated everything under settings.
I can't figure out who to contact.
XfinityJeniece
Official Employee
•
3.2K Messages
7 days ago
Hey there, user_9ikn2a, thanks for reaching out through Xfinity Forums regarding your account and the name. We would be happy to help you with ensuring we have the right name on your account. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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