Accidentally reported phishing

Hello! I was moving about 20 legit messages from my inbox to trash and accidently hit the button "mark as spam and report as phishing." Oh no.

These were addresses that I want to keep as safe senders - some very important ones! What do I need do to get these addresses back as safe sender?

Thank you!!

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XfinityRichard

Official Employee

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2.7K Messages

2 months ago

Good Morning, @user_t4cmla Thank you for taking the time to reach out to us today. I definitely understand your concerns regarding your email. You can go to https://www.xfinity.com/support/articles/mark-email-as-spam-xfinity-connect which will walk you through the process of recovering them from Spam. If you accidentally marked a legitimate Xfinity email as phishing, you can undo this by recovering the message from your spam or junk folder. While marking an email as phishing can report the sender to Xfinity's security team, the most immediate action is to correct it within your own email client.-Richard

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user_t4cmla

Visitor

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2 Messages

@XfinityRichard thank you for the response. That worked for recovering messages I mistakenly marked as spam, but my accidental report of phishing did cause some of my senders to be blocked. Rmoving their messages from spam didn't fix that. The only way I could resolve this was contacting the senders. I discovered that Xfinity has procedures directed to businesses that gives them a way to remove blocks. I alerted my senders to this and thankfully my senders were were able to remove the block at their end.

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1 month ago

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XfinityFrank

Official Employee

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1.8K Messages

@user_t4cmla, thanks for the update and glad to hear that you were able to get the issue resolved. Did you need any further assistance?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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EG

Expert

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114.7K Messages

2 months ago

Concern moved here to the E-mail help section.

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Email

user_t4cmla

Accidentally reported phishing

XfinityRichard

user_t4cmla

XfinityFrank

EG

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