Visitor
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1 Message
Accidentally reported phishing
Hello! I was moving about 20 legit messages from my inbox to trash and accidently hit the button "mark as spam and report as phishing." Oh no.
These were addresses that I want to keep as safe senders - some very important ones! What do I need do to get these addresses back as safe sender?
Thank you!!
XfinityRichard
Official Employee
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2.5K Messages
5 hours ago
Good Morning, @user_t4cmla Thank you for taking the time to reach out to us today. I definitely understand your concerns regarding your email. You can go to https://www.xfinity.com/support/articles/mark-email-as-spam-xfinity-connect which will walk you through the process of recovering them from Spam. If you accidentally marked a legitimate Xfinity email as phishing, you can undo this by recovering the message from your spam or junk folder. While marking an email as phishing can report the sender to Xfinity's security team, the most immediate action is to correct it within your own email client.-Richard
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EG
Expert
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113.9K Messages
5 hours ago
Concern moved here to the E-mail help section.
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