Visitor
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2 Messages
Accidentally activated Email Safe List - Need to recover blocked emails for a 24 hour period
Hi - I accidentally activated the Email Safe List feature last Friday, Feb 20. How can the blocked emails for a 24 hour period be identified and sent to me? Thank you
BruceW
Gold Problem Solver
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27.1K Messages
22 hours ago
@XfinityAlex might be able to help you with this.
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XfinityMelinda
Official Employee
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21 Messages
6 hours ago
Hi @user_3jpj0y, thanks for reaching out on our Xfinity Forum about the emails that did not come through while the safe list was on. Have you already unchecked the box to turn that back off?
This link describes how to Uncheck the Email Safe List. https://www.xfinity.com/support/articles/xfinity-connect-safe-list
And this link shows how to recover deleted emails. These steps may bring them back to your inbox. https://www.xfinity.com/support/articles/recover-deleted-email. That will send any emails from the last 30 days on our servers back to a folder in your email. You can move or delete them from there. Please let us know if your emails are recovered when you try those steps.
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