12 Messages

Saturday, May 16th, 2026 5:58 PM

Accesing email on android

I can't access my email on android but after some work got it to work on desktop outlook.

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12 Messages

3 hours ago

I contacted yahoo and they weren't helpful.

Official Employee

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731 Messages

2 hours ago

Hi @MattJ1,

Have you already migrated over to yahoo and are you running into a particular error? 

12 Messages

I can access outlook on the desktop with entering my comcast credentials to the yahoo option and that works.

Having difficulties accessing on android, adding a new account with yahoo keeps telling me try a device you've signed in with before

(edited)

Official Employee

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731 Messages

That actually sounds like more of a security/sign-in issue rather than one of the protocol issues we see more, @MattJ1.  Are you by chance connected to a VPN? I would recommend reaching back out to yahoo again sometimes a second try is a charm. Once an account has been migrated to yahoo we do not have any tools or very much insight to resolve issues. 

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12 Messages

They seem to think I need a cell phone they can text me on which I don't understand has anything to do with. I let them view everything as I was doing it.

(edited)

Official Employee

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731 Messages

It sounds like Yahoo may be attempting to perform multifactor authentication, this is a security measure to ensure that only you have access to the account. This is a pretty normal practice and something most companies recommend doing. You could ask Yahoo if there is another way to confirm your identity, but I am unsure if they have an additional path. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

12 Messages

@XfinityJustinM​ I gave them another email, it doesn't ask for any other authentication, it just tells me to use a device I've used before which doesn't help me logon using any of my other android devices. The lack of authentication doesn't impede my progress on the web platform on desktop or outlook desktop. I get the same prompt to use a device when trying to access the web platform on my android at yahoo.com. No request of secondary authentication there either

Expert

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118K Messages

2 hours ago

Concern moved here to the E-mail help section.

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