Retired Employee
•
5.9K Messages
400 Errors on Xfinity.com
We’re aware of an issue that may be intermittently affecting some customers’ ability to log-in to web pages or access various services through Xfinity-dot-com, including Xfinity Email. If you’re already signed in, try signing out and then sign in again. If that doesn’t work, you may need to clear your browser’s cache and cookies, which can typically be found under the privacy and security settings.
For instance, in Google Chrome you can go to Settings > Privacy and Security > Clear Browsing Data. Go to the Advanced tab and choose “All time” for the time range. Then click “Clear data”.
Clearing the cache and cookies should resolve the issue. We appreciate your patience as we work as quickly as possible to implement a permanent fix.
DirtyDeal
Contributor
•
46 Messages
9 months ago
I've been having problems logging in on both Mac OS Safari and Firefox on desktop for a couple of months.
When attempting to log in, usually a log-in page will not load at all. If I manage to get my Comcast.net e-mail and password in, the page cycles endlessly and doesn't connect. (Come to think of it, this symbolizes my experiences with Xfinity support. Pretty sure I've spent hours trying to describe this problem to phone support agents and go nowhere.)
Typical error message:
I cleared DNS cache on my computer, it didn't help at all.
I need to look at my account. When do you think you might allow your customers, who pay a lot of money for service, to log into Xfinitiy.com?
(edited)
2
0