XfinityJessie's profile

Administrator

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5.8K Messages

Wednesday, November 8th, 2023 8:36 PM

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400 Errors on Xfinity.com

We’re aware of an issue that may be intermittently affecting some customers’ ability to log-in to web pages or access various services through Xfinity-dot-com, including Xfinity Email. If you’re already signed in, try signing out and then sign in again. If that doesn’t work, you may need to clear your browser’s cache and cookies, which can typically be found under the privacy and security settings.

 

For instance, in Google Chrome you can go to Settings > Privacy and Security > Clear Browsing Data. Go to the Advanced tab and choose “All time” for the time range. Then click “Clear data”.

 

Clearing the cache and cookies should resolve the issue. We appreciate your patience as we work as quickly as possible to implement a permanent fix.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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23 Messages

15 days ago

I've been having problems logging in on both Mac OS Safari and Firefox on desktop for a couple of months.

When attempting to log in, usually a log-in page will not load at all. If I manage to get my Comcast.net e-mail and password in, the page cycles endlessly and doesn't connect. (Come to think of it, this symbolizes my experiences with Xfinity support. Pretty sure I've spent hours trying to describe this problem to phone support agents and go nowhere.)

Typical error message:

The connection has timed out

An error occurred during a connection to xfinity.com.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

I cleared DNS cache on my computer, it didn't help at all.

I need to look at my account. When do you think you might allow your customers, who pay a lot of money for service, to log into Xfinitiy.com?

(edited)

Official Employee

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815 Messages

 

DirtyDeal Thanks for reaching out! I'm sorry to hear you are having trouble connecting to our website. The recent issues should be clear by now, so that's concerning you are still unable to access the site. Please send us a direct message, so we can investigate this for you. We may need to enter a network ticket to get this resolved for you. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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168 Messages

@XfinityMartyR - I am also getting "Error" 400 this morning.


400 Bad Request

Request Header Or Cookie Too Large

openresty/1.21.4.3

and

Error 400: Issue Loading Page.

Looks like we're having trouble loading this page. To fix the issue, clear your browser's cache and cookies.

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