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the4meatballs
20th Anniversary celebration
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New Poster

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14 Messages

Tuesday, September 13th, 2022 7:43 PM

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2 step verification when logging into xfinity: "Don't ask this again in this browser" NOT WORKING.

Xfinity started asking me today when i log in to enter the verification code it sends me in a text message to my cell.

1. I am using a pc with windows 10.

2. using chrome as the browser and do not want to switch at this time.

3. have norton 360 installed

4. I am not using an authenticator app and never have.

5. i checked the box on the xfinity login screen for "Do not ask this again in this browser" and every time i log back into xfinity for email i have to re enter a new verification code.

6. I dont remember turning on MFA/2 step verification but in reality i do still want that, however i also WANT the "Do not ask this again in this browser" to WORK!

7. on my iphone using safari everything works fine and no issues logging in and it isnt asking me for verification.

Help with #6 above please!

Thanks

Question

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Updated 

2 years ago

1.3K

6

0

CCMike1

Official Employee

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933 Messages

3 years ago

Hello @the4meatballs  and thank you for reaching out. I know important it is to enable the "Do not ask this again in this browser" option when logging in from your browser. I would like to ask, have you tried clearing your cache and relaunching the browser to see if this fixes the issue? 

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the4meatballs

New Poster

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14 Messages

@XfinityMikeB​ Yes i have cleared cache and relaunched the browser. Same problem existed afterwards. Also the same problem exists with microsoft edge with default settings.

3 years ago

0

CCMike1

Official Employee

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933 Messages

3 years ago

Thanks for letting me know. If you continue having this problem, I would recommend disabling the feature. Here's how 

Manage Your Two-Step Verification Contact Information

You can change or remove the mobile phone number and email address associated with Two-Step Verification at any time by following the steps below:

  1. Sign in to My Account with your Xfinity ID, password and verification code.
  2. Select the Users tab in the menu bar at the top of the page.
  3. Select a user to update and select Edit next to that user.
  4. Navigate to Contact Information and select Edit next to phone number or email field.

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the4meatballs

New Poster

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14 Messages

@XfinityMikeB​ Hi MIke Since i know of many people that have had their xfinity accounts hacked, i still want 2 step for security but i want the

Don't ask this again in this browser

to work for the main pc i use. 

3 years ago

0

Again

Expert

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31.5K Messages

@the4meatballs​ 

@XfinityMikeB​ Hi MIke Since i know of many people that have had their xfinity accounts hacked, i still want 2 step for security but i want the

Don't ask this again in this browser

to work for the main pc i use. 

Just as a test, try using a different browser.  Sometimes Chrome doesn't always "play" nicely with Comcast/Xfinity.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

CCMike1

Official Employee

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933 Messages

Ok got it, I know this is an important security function to have. Have you checked to see if any updates are available in Chrome or Edge by chance? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

the4meatballs

New Poster

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14 Messages

I have found a fix in Chrome go to "Settings">"Privacy and Security">"Cookies and other site data">and TURN OFF "clear cookies an site data when you close all windows"

Wow simple solution but very annoying until i figured this out.

3 years ago

0

XfinityRyanE

Official Employee

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1.1K Messages

Awesome, I'm happy to hear that it's working for you! I had to do the same thing for my iCloud account because every time I checked my email it would want to send me a code, which was super annoying. Finally figured out it was due to the cache and cookies being cleared automatically. 

Thanks for taking the time to share this fix, we appreciate your time and efforts. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

the4meatballs

New Poster

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14 Messages

2 years ago

My fix is no longer working. Why? How do i fix this?

1

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flatlander3

Problem Solver

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1.5K Messages

@the4meatballs​ Your browser might have hit an update.  You got a script blocker running.  Your browser won't allow a pop-up or doesn't follow the endless chain of auth and redirect headers.  Could be a lot of things.  That website is pretty convoluted. 

Clear out the cookies and cached content.  Try the default settings for browser protections, whitelist the site for ad and script blockers, and it could possibly work.

What ain't happening?  You aren't storing the auth cookie, or can't access it on the next header redirect, or the one after that.  Looks to me like there's 3 at least going on with the webmail thing.  Possibly more.  If you are using "private browsing", try it the other mode.  Probably a waste of time trying to debug that mess and they change it a lot.

2 years ago

0

zornqui

Visitor

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1 Message

2 years ago

Customers shouldn't have to go through a bunch of hassles for "remember this browser" to work for Xfinity when it works fine for LITERALLY EVERY OTHER SITE.  

Just pointing out that "remember this browser" is essentially still broken.  And, no, I'm not going to reset a bunch of browser settings all over again given the commonality of this problem and its constant reoccurrence, and primarily, and I cannot stress this enough given Xfinity doesn't seem to get it and/or care, NO OTHER SITE HAS THIS PROBLEM for me, as apparently is also true for most people here.  

1

arby1222

Contributor

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28 Messages

2 years ago

still broken and some support droid who didn't really know anything about 2FA just called me and wanted me to try a bunch of things that won't work -- just before the game is about to begin!

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arby1222

Contributor

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28 Messages

2 years ago

trying to figure out why, when multiple reports are complaining about the same thing, across multiple browsers and platforms, comcast support droids seem to be so reluctant to accept the notion that the bug is in the comcast server and NOT the many different clients

oh, yeah, I actually remember this from my years in support -- the idiot engineers assure the support droids that "our code is correct, it's everybody else that's wrong"

heh

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