Debarsen's profile

New Poster

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2 Messages

Friday, August 20th, 2021 4:49 PM

Closed

2 step Verification stopped working No Code Sent

My 2 Step Verification used to work great (over a year at least). It always sent a code to my cell phone. A few weeks ago it stopped sending a code to my phone. I was repeatable asked to enter and re-enter my cell phone number in the sign-in page.  I checked my email account settings and 2-step is on. I noticed it had my phone number hidden as hashtags so I re-entered the number and tried to save. It said that the mobile number already is associated with the account. Why am I not getting a code any longer via text to enter my email? What has happened to the 2-step security? Is there a workaround? 

Problem Solver

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1.1K Messages

3 years ago

@Debarsen

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

Visitor

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1 Message

@XfinityHeather I have the exact same issue. I’m not receiving any 2FA authentication texts from several different web sites including Xfinity who is my mobile service carrier. It is very frustrating especially from some sites that don’t give you the option to resend to an email address. Thank you. 

New Poster

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2 Messages

Did you get a resolution to your problem?  I am having the same issue and don't see where they told you how to fix it.

Official Employee

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2.8K Messages

I'm truly sorry to hear that you are also experiencing issues receiving a verification code and I would love to look into this further with you. Please send us a direct message to "Xfinity Support" with your full name, address and the details of what you are experiencing to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

I want to stop 2 step verification

Problem Solver

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743 Messages

Hello @ddgriffiths! Thank you for sending us a message on our community forum. I can understand your desire to not have the two step verification. Here's a link that explains how you can edit the settings to disable the two step verification going forward, https://comca.st/3Fqs5YZ;

I no longer work for Comcast.

Regular Visitor

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2 Messages

3 years ago

I have the same problem and Xfinity support is unable to resolve. [Edited: "Language"]

(edited)

Problem Solver

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1.4K Messages

@Makena3 Sorry to hear you are also having issues with 2 factor authentication. Did you see if the link above helps resolve the issue at all? 

I no longer work for Comcast.

Visitor

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2 Messages

3 years ago

I have the same problem, was on the phone with a representative and she asked me to reset the phone and lost her and she never called me back.  

This seems to be an issue that needs to be resolved and it looks like an internal problem Xfinity needs to get their act together.  I have been your mobile customer now for 2 days and this is not a great first experience.  Very upset, disappointed and have now wasted hours of my time trying to resolve.  NOT GOOD!

Visitor

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1 Message

3 years ago

I am also having the same problem. Not getting OTPs from Xfinity and applications like Robinhood. Anyone was successful?

Gold Problem Solver

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541 Messages

Good evening, @user_09b516, and thank you for reaching out recently with your concerns about applications coming in through your current modem, along with your slowed internet connection. You've reached the right team to help get this resolved with you today!


To get started, I know you mentioned a couple of modems. Can you please tell me, by MAC unbe, when the upgraded and gave me the

I work from home and have several gamers in my house as well, so I am always the first to hear about it when the internet isn't working as it should be and they can't play right. They always want it fixed 5 minute. That's boring. lol

I appreciate your patience while I located and reviewed your account information. It looks like you are currently experiencing a routine maintenance window tonight that has interrupted your services. The window is estimated to close by _______. Sometimes the windows close early if our amazing teams of technicians don't find anything out of the ordinary and can just finish up their routine checkups. If they do find anything, like some bad wiring, for example, the windows can be extended to give additional time to make repairs. I can set up a text notification for you that alerts you to when your services are restored if you'd like. Just let me know the best mobile number to send that to.

Are you familiar with the Xfinity My Account app? The app also alerts you 3 days in advance of the planned maintenance windows to help you plan ahead for this down time. Since I do work from home, I use this feature quite frequently to see if I am going to have to drive in to the office that week. You can check the app or https://comca.st/3HHWJhO for information related to this maintenance window, and any time your services aren’t working to see if there is a bigger service issue in your area. a little are -Macey

I no longer work for Comcast

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