New Poster
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2 Messages
2 step Verification stopped working No Code Sent
My 2 Step Verification used to work great (over a year at least). It always sent a code to my cell phone. A few weeks ago it stopped sending a code to my phone. I was repeatable asked to enter and re-enter my cell phone number in the sign-in page. I checked my email account settings and 2-step is on. I noticed it had my phone number hidden as hashtags so I re-entered the number and tried to save. It said that the mobile number already is associated with the account. Why am I not getting a code any longer via text to enter my email? What has happened to the 2-step security? Is there a workaround?
CCHeather
Problem Solver
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1.1K Messages
3 years ago
@Debarsen
Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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Makena3
Regular Visitor
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2 Messages
3 years ago
I have the same problem and Xfinity support is unable to resolve. [Edited: "Language"]
(edited)
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user_5520bd
Visitor
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2 Messages
3 years ago
I have the same problem, was on the phone with a representative and she asked me to reset the phone and lost her and she never called me back.
This seems to be an issue that needs to be resolved and it looks like an internal problem Xfinity needs to get their act together. I have been your mobile customer now for 2 days and this is not a great first experience. Very upset, disappointed and have now wasted hours of my time trying to resolve. NOT GOOD!
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user_09b516
Visitor
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1 Message
3 years ago
I am also having the same problem. Not getting OTPs from Xfinity and applications like Robinhood. Anyone was successful?
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