U

Monday, November 4th, 2024 7:22 AM

xxfinity mobile

I was sent a [Edited: "Language"] phone be comcast, but was told it couldnt be returned, i had to go thru Moto. Moto told me i haad to deal with xfinity. I knew it was going to be [Edited: "Language"] then. Xfinity told me couldnt return phone cause it was past 2 weeks, eveeen though motos warranty was 1 year. Comcast knew the phones were defective thats why they lowered warranty to 2 weeks. The buttons had fallen off the phone, it was unusable and I wasn't about to pay to haave a phone fixed after having it 2 weeks. I cancelledservice for times thru your support team in Bangladesh or wherever, and was told on 5 occasions service would be cancelled, which it never was. contacted better business bureau, corporate said mail phone back,  customer service said I'm stuck with it since it was past 2 weeks. I told them I'm throwing phone in trash, I'm not paying for it or the bill.  This has to be the worse company in America, I'm so [Edited: "Language"] I'm shaking writing  this. This company needs to putas much effort in their customers as they do with all the [Edited: "Language"] ads. Everything leads to a [Edited: "Language"] ad, or that [Edited: "Language"] worthless bot. I"M NOT PAYING THAT BILL !!! [Edited: "Inflammatory"] How are you going to force me to accept a product that doesnt work? And then have me go around in endless circles trying to resolve the problem. Plus, aa $35 restocking fee to send your piece of craap back to you? your out of your [Edited: "Language"] minds. I know you don't [Edited: "Language"] about your customers since gov't has set all of you up with mini monopolies,  aaand know that most people have to deal with you. I'm searching for alternatives so I don't have to deaal with this company in any shape or form. And your company has the nerve to ask would I recommend this company to someone else, [Edited: "Language"] NO!! I wouldn't recommend it to my enemies. I'm not trying to contact anyone else about this problem, I'm thru with your extortion tactics, blocking your emails. [Edited: "Language/Inflammatory"].

Official Employee

 • 

1.8K Messages

3 days ago

Thanks for taking time out of your day to reach out to Xfinity Support @user_trh565!  We are so glad to hear from you and want to ensure you are provided with the best support possible. Have you tried calling or texting our Xfinity Mobile Sales and Service team at 1-888-936-4968? In addition, you may use our Secure Online Chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7! Have you used this feature yet?

forum icon

New to the Community?

Start Here