Xfinity Voicemail App - Audio Not Available

@amargie​  Sorry you're having the same issue.  Another 10 days have passed for me, and I still have not received a call back from any of the supervisors who absolutely promised they would call me back.  People are bailing out from xfinity for free or low-priced streaming services, so you would think they would be falling all over themselves to treat their existing customers well to keep them satisfied - let alone happy.  I've had xfinity for 24 years and I can't even get a callback after over a dozen calls to them, and promises from half of those who were supervisors who promised a call back at a pre-determined day and time?  Inexcusable.  I don't even know what to do at this point, I really need to recover these older voicemails that I cannot access.

Hello @amargie, and sorry to hear you are having issue with the playing of your voicemail. I would be reaching out too if I had this issue. Have you had a chance to speak with our Mobile experts to work towards getting this fixed at any of these methods: 

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: xfinity.com/xfinityassistant/?channel=xMobile?

I'm sorry to hear that you've been experiencing a similar issue, @seahunter678. Just to confirm. Did you try calling our Xfinity Mobile experts already? You can reach our awesome team by any of the following methods: 

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat

Hey there @user_0a5uo6 Here are a few of our FAQs for the voicemail concern:

Why are you changing the voicemail app on Android devices?
The Visual Voicemail app provides a better experience overall because it's integrated into newer Android devices. Also, the Visual Voicemail app is used by other wireless carriers, so this change makes switching to Xfinity Mobile even easier for new customers.

Are there any key differences between the two applications?
It lets customers easily manage their voicemail inbox. However, most manufacturers’ Visual Voicemail apps will not transcribe voicemail messages into on-screen text, as the Xfinity Mobile Voicemail app does. The exception is the Google Pixel 4 and Pixel 4 XL. Transcription is available on these devices, because it is performed on the device, and not on the voicemail server.

Call voicemail inbox:

Once Xfinity Mobile customers set up their voicemail using the Visual Voicemail app, they can access their voicemail messages from their device by following any of these steps:

1. Press and hold 1 from the device.
2. Dial *86.
3. Dial their Xfinity Mobile phone number.
   
   

To access voicemail from another phone (not the Xfinity Mobile device), the customer should:

1. Dial their Xfinity Mobile phone number.
2. When the voicemail greeting begins to play, press #.
3. Enter their PIN/password.
4. Follow the prompts to access voicemail or change options.

Voicemails are often hard to read or understand the message as people's speech is sometimes garbled. I want VOICE mail. How can I get this????????????

Hi there, @user_815261! We appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to further help with the issue. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1-888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Thank you for your comment, @user_pqptt7. Please, reach out to our Xfinity Mobile support team using the below methods. They will be more than happy to assist you. 

1 (888) 936-4968
https://www.xfinity.com/mobile/support
https://www.xfinity.com/xfinityassistant/?channel=xMobile