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brandslamuser
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5 Messages

Wednesday, October 4th, 2023 6:07 PM

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Xfinity Voicemail App - Audio Not Available

Recently when I go to to the voicemail app (Xfinity Mobile service on Samsung S22) to listen to my voicemail messages I see "audio not available. Pull down to refresh." The voicemail message has been transcribed and I can listen to it if I dial into my voicemail with the phone dialpad (very tedious), but the play button on the app is grayed out. First time I have ever had an issue. Has anyone heard of this before? Customer service told me to reinstall the app - which didn't help. Thanks!

ps: since this is a new issue, audio from old saved voicemails (before the issue started) can still be played.

Question

 • 

Updated 

1 year ago

 • Edited

3.9K

20

amargie

Contributor

 • 

24 Messages

1 year ago

I have the same problem. Comcast is absolutely the worst.  They are billion dollar company and they can't fix the app.  Can't wait to get rid of them in the new year.  

3

user_0a5uo6

2 Messages

1 year ago

I'm having same problem and have tried to troubleshoot with no success. 

2

0

XfinityEva

Official Employee

 • 

1.6K Messages

Hey there @user_0a5uo6 Here are a few of our FAQs for the voicemail concern:

 

Why are you changing the voicemail app on Android devices?
The Visual Voicemail app provides a better experience overall because it's integrated into newer Android devices. Also, the Visual Voicemail app is used by other wireless carriers, so this change makes switching to Xfinity Mobile even easier for new customers.

Are there any key differences between the two applications?
It lets customers easily manage their voicemail inbox. However, most manufacturers’ Visual Voicemail apps will not transcribe voicemail messages into on-screen text, as the Xfinity Mobile Voicemail app does. The exception is the Google Pixel 4 and Pixel 4 XL. Transcription is available on these devices, because it is performed on the device, and not on the voicemail server.

 

Call voicemail inbox:

 

Once Xfinity Mobile customers set up their voicemail using the Visual Voicemail app, they can access their voicemail messages from their device by following any of these steps:

  1. Press and hold 1 from the device.
  2. Dial *86.
  3. Dial their Xfinity Mobile phone number.

To access voicemail from another phone (not the Xfinity Mobile device), the customer should:

  1. Dial their Xfinity Mobile phone number.
  2. When the voicemail greeting begins to play, press #.
  3. Enter their PIN/password.
  4. Follow the prompts to access voicemail or change options.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_0a5uo6

2 Messages

Voicemails are often hard to read or understand the message as people's speech is sometimes garbled. I want VOICE mail. How can I get this????????????

1 year ago

0

user_815261

Visitor

 • 

1 Message

1 year ago

I have the same issue on a Samsung flip4. I doubt Comcast has a fix

1

XfinityRay

Official Employee

 • 

2.7K Messages

Hi there, @user_815261! We appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to further help with the issue. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1-888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_pqptt7

1 Message

1 year ago

I cant get my voicemail to pull up. it acts like it is goin to but then doesnt. cant see my message

or anything

angelia

1

0

CC_Tony

Retired Employee

 • 

1.4K Messages

Thank you for your comment, @user_pqptt7. Please, reach out to our Xfinity Mobile support team using the below methods. They will be more than happy to assist you. 

1 (888) 936-4968
https://www.xfinity.com/mobile/support
https://www.xfinity.com/xfinityassistant/?channel=xMobile

1 year ago

0

seahunter678

New Poster

 • 

8 Messages

1 year ago

The "advice" here to call the general xfinity phone number is of absolutely no use.  I've tried and tried that number and get nowhere.  They tell me you can get through to a live agent and I can never get to a live agent.  In fact, if you don't respond to the robotic question in the "correct way" it wants, it disconnects your call!  Like I said above, when customers are jumping ship from xfinity because of all the ways to stream now, they still do things that are extremely frustrating and maddening to their long-time customers.

From above:

XfinityEva

+18 more

Official Employee

Hey there @user_0a5uo6 Here are a few of our FAQs for the voicemail concern:

Why are you changing the voicemail app on Android devices?
The Visual Voicemail app provides a better experience overall because it's integrated into newer Android devices. Also, the Visual Voicemail app is used by other wireless carriers, so this change makes switching to Xfinity Mobile even easier for new customers.

So they take away the voicemail app from current customers "so this change makes switching to Xfinity Mobile even easier for new customers."  This is one way xfinity takes their long-time customers for granted.

1

XfinityBenny

Official Employee

 • 

790 Messages

@seahunter678 Chat with the Xfinity Mobile team to have them fix your Voicemail asap! 

Chat at xfinity.com/xfinityassistant/?channel=xMobile. 
You can also call or text 1 (888) 936-4968 to reach our secure Mobile team. 


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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