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Xfinity sent my phone to the black list after we tried switching companies
About two years ago we purchased an IPhone 14 Pro Max from xfinity mobile. Recently we decided to switch companies, my phone was paid off and unlocked. We requested the transfer confirmation numbers to provide the new provider. They sent it but they also sent my paid off phone to the black list, meaning my phone shows as reported lost or stolen by a company, not even the owner which is me. Basically after two weeks of “investigation “ their resolution was that they can not do nothing. Funny, because when we called to very status customer service said to us that if we were to reconnect the phone with them they could remove it from the black list. This happened as soon as we requested the transfer, we did not have a chance to connect it to another company because the eSIM card would not work. Now I have a perfectly working phone that I can not sell, connect to service or trade in due to this issue. And I had to buy another phone (not from them). I wish this issue does not happen to other customers.
XfinityJanelle
Official Employee
•
1.5K Messages
2 months ago
Hi @user_kpoqc2 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the transfer of the phone from Xfinity Mobile. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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