10 Messages
xfinity reversed the credit from my account without my approval
On 16th of Sept 2024, I have made trade in purchase of Iphone 16 pro max from xfinity website (https://www.xfinity.com/mobile/shop/phone/iphone-16-pro-max?colorName=Desert%20Titanium) and as per online offer xfinity offered $470 for my old phone iPhone 14 pro max.
I have selected that offer and processed to start return my iphone 14 pro max. xFinity received my old phone on September 28 2024 (USPS : https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9218790250485704461501) and after couple of weeks when I asked about the refund of $470 they denied and told me that it was a promotion offer. After many followups I received the email mentioned that you received the credit of $470 in my xfinity account on October 14 2024.
After 2-3 days when I check my xfinity account that time credit was not there, then I called to xfinity customer care about the issue and they said by mistake it was applied to your account and now the credit has been reversed from my account. Then I requested them to return my iphone 14 pro max, but they said that its not possible, also xfinity is not ready to provide the refund of my phone
I have attached the email screenshot for the credit a
Kindly help me to get my refund of my phone back from xfinity.
XfinityKei
Official Employee
•
1.1K Messages
23 days ago
@kalpesh_c We appreciate you reaching out to our team for help with your credit and mobile account concerns. We can definitely help you get answers.
Can you please direct message me your first and last name along with your full service address so that I can assist more!
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message you further?
1
0