10 Messages
refund of my phone
On 16th of Sept 2024, I have made trade in purchase of Iphone 16 pro max from xfinity website (https://www.xfinity.com/mobile/shop/phone/iphone-16-pro-max?colorName=Desert%20Titanium) and as per online offer xfinity offered $470 for my old phone iPhone 14 pro max.
I have selected that offer and processed to start return my iphone 14 pro max. xFinity received my old phone on September 28 2024 (USPS : https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9218790250485704461501) and after couple of weeks when I asked about the refund of $470 they denied and told me that it was a promotion offer. After many followups I received the email mentioned that you received the credit of $470 in my xfinity account on October 14 2024.
After 2-3 days when I check my xfinity account that time credit was not there, then I called to xfinity customer care about the issue and they said by mistake it was applied to your account and now the credit has been reversed from my account. Then I requested them to return my iphone 14 pro max, but they said that its not possible, also xfinity is not ready to provide the refund of my phone
I have attached the email screenshot for the credit a
Kindly help me to get my refund of my phone back from xfinity.
kalpesh_c
10 Messages
22 days ago
On 16th of Sept 2024, I have made trade in purchase of Iphone 16 pro max from xfinity website (https://www.xfinity.com/mobile/shop/phone/iphone-16-pro-max?colorName=Desert%20Titanium) and as per online offer xfinity offered $470 for my old phone iPhone 14 pro max.
I have selected that offer and processed to start return my iphone 14 pro max. xFinity received my old phone on September 28 2024 (USPS : https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9218790250485704461501) and after couple of weeks when I asked about the refund of $470 they denied and told me that it was a promotion offer. After many followups I received the email mentioned that you received the credit of $470 in my xfinity account on October 14 2024.
After 2-3 days when I check my xfinity account that time credit was not there, then I called to xfinity customer care about the issue and they said by mistake it was applied to your account and now the credit has been reversed from my account. Then I requested them to return my iphone 14 pro max, but they said that its not possible, also xfinity is not ready to provide the refund of my phone
I have attached the email screenshot for the credit a
Kindly help me to get my refund of my phone back from xfinity.
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kalpesh_c
10 Messages
22 days ago
I'm going overseas in two days and I made full payment of my iphone 16 pro max, so that I can use other sim on my phone. And when I called to xfinity customer support to unlock the sim for my device, they stupidly argue that they can not unlock the phone before 60 days.
There was no rule or any term was mentioned during the purchase that I have to be with xFinity for minimum 60 days. When I asked the support agent to show me this rule on their website then they said that they are not able to provide the detail.
This is a big harassment and froud by xfinity by applying any random rules on their customers.
Can someone help me how to unlock my phone in this emergency situation?
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