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user_cc50e4
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Visitor

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2 Messages

10/16/2026 2:02 PM

xfinity promoter experience

Hello,

I am a former Comcast employee. I just retired on 10/2/26, so I will be retaining my Comcast benefits for the next 3 years. I'm trying to pre-order the iPhone Duo through the XF app, however, it doesn't recognize my employee discount for XM. Is there a different process for ordering/pre-ordering a new phone? Happy to provide details on color, memory and trade-in options.

Thanks.

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18 days ago

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XfinityPeterH

Official Employee

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3.3K Messages

25 days ago

 

user_cc50e4 The process should still be the same. Our team is happy to take a look at your account to see what options we have. Please feel free to send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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user_cc50e4

Visitor

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2 Messages

Hello, I did send a direct message, but no one has responded.

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20 days ago

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XfinityThomasC

Official Employee

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3.8K Messages

My apologies, @user_cc50e4 your past responses and DM seems to have split off from this thread. I have located the prior conversation. Were you able to reach out to HR? I will resend the last response we sent to you in DM. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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18 days ago

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