Xfinity Mobile

I am an Xfinity/comcast employee in the Mountain West Region , I am having issues with my phone. I broke my phone and I called Assurant to get my phone fixed or replaced, my claim was approved but I was informed that they are unable to send me a replacement device due to some type of inventory and warehouse issues and they said there is no timetable to just keep checking my email for new information.

What can I do to resolve this? I called them and was told the same thing, I have paid the insurance and I expect to have something to show for it, I asked if they give some type of credit or refund and was told no.

What can Comcast/Xfinity Mobile due to ensure that this does not happen or have some other way to fix this situation.

Last thing our customer service line is shameful now I understand why customers are so irate when I mention it to them.