XFINITY MOBILE UNLOCK

I truly am starting to dislike Xfinity Mobile. I can’t believe that they do not unlock phones that have been paid off for a year. Sadly, the phone is no longer on my account as I purchased another phone thinking the iPhone would be unlocked after paying. I was very very wrong. Xfinity says 24 hrs to unlock. I got an email “confirming” the unlock was successful (liars as always). It was not unlocked so I called Xfinity again and they said to wait 24 hrs again (not surprised as Xfinity always does this). Now it’s hitting the 24 hr mark again and no email confirming unlock. I am going to file a complaint with the BBB as it seems like they do this to every customer they have. I just don’t understand why the representatives always lie and never tell the truth. Like man unlock my damn phone that has been paid off for a year. It’s not that hard