Xfinity Mobile Return

I went through the same thing with NOW mobile phone. My contract was ending so I was looking at getting another package with Xfinity. I was talking through chat of course. (They make it hard on all of their customers to speak with someone over the phone) I agreed on a package for $165 mo that included TV, Internet, and NOW mobile phone, which i did not need. Was just getting because it made the package quite a bit cheaper. So, I agreed. I got conformation about the phone order but seen nothing, about the new 1-year contract plan I was supposed to go into. I got on the Chat yet again, to and come to find out, Bob from the Philippines did not sign me up for a plan. He just ordered me the phone, and no plan change had been done. Now, they are saying the $165 plan cant be found and try to sale me on another plan. I said no I already paid for the phone. So here is the fun part. I was trying to cancel the phone order about 3 hours before ordering, but the phone was already in transit and shipped. So now I am being told to return the non-activated phone within in 14 days for a refund and i got the phone in the mail overnight. I messaged CS to get a return label, so my surprise no one knew how to process a refund because NOW MOBILE DOES NOT HAVE A DEDECATED DEPARTMENT TO RETURN TO. THEY CAN SHIP IT BUT ARE NOT ABLE TO RECIEVE ANYTHING IN FOR THE RETURN??? REALLY?? So CS told me to take it to an XFINITY store in Oak Ridge, TN which was almost an hour away from where I live. So got there and the rep said they could not take the phone back either, because there is not a return department for Now Mobile. I guess I needed to add throughout this process I had also spoke with the Xfinity mobile department many times (again saying they could not do anything, because there was no dedicated dept to send phone back. Xfinity mobile created me a return and I shipped it and was received on Oct 8th, 2024, I wash chI was sent to Gabreilla in the resolutions department, and I was told that I could not get a refund. I asked why? she said, because we don't give refunds on this particular item. I said it does have a 14 day return window? She said I know we just cant refund anything. So my refund was refused? Wrap your head around that one. Who has a return policy states if returned un activated within 14 days for a refund. This was back in Nov-Dec 2024 and still cant get any help.