Visitor
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2 Messages
XFINITY MOBILE is sending a collections agency after me after they told me my case was closed!!!!
HELP! I was told my Xfinity Moble account has been canceled, closed and inactive due to fraud. Now a collection agency is after me! I have been a loyal "internet" customer for over 15 years. Can someone help me?
XfinityJeniece
Official Employee
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3.7K Messages
2 days ago
Hey there, @user_nw0nwi, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with your billing concerns and I understand collection notices can be stressful. We are here to support. Was the Xfinity Mobile account originally opened fraudulently? If so, we would recommend getting a claim submitted for this issue. Here is a link with the steps, https://www.xfinity.com/idtheftclaimform.
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