Xfinity Mobile Customer Service SUCKS!

I recently made what I now consider the worst decision of my life by switching my mobile service to Comcast. I initiated a trade-in for my phones, but for some unknown reason, they only provided me with a return label for one of my two devices. When I called to request another label, I was informed that the only solution was to create a new order, which meant I would have to pay an additional $200 for a third phone that I didn't need. To make matters worse, I would have to wait for the new phone to arrive before I could send the other one back, even though I had already set up the new device. This entire process took two hours on the phone, and I'm still left uncertain if it will resolve my simple issue of obtaining a return label.

Customer service has been frustrating, with representatives passing me around and showing no creativity in solving my problems. It's been an incredibly frustrating experience. While their marketing sounds appealing, I strongly advise against switching to their mobile service. It's a trap!