1 Message
Xfinity Mobile Customer Service [Edited]!
I recently made what I now consider the worst decision of my life by switching my mobile service to Comcast. I initiated a trade-in for my phones, but for some unknown reason, they only provided me with a return label for one of my two devices. When I called to request another label, I was informed that the only solution was to create a new order, which meant I would have to pay an additional $200 for a third phone that I didn't need. To make matters worse, I would have to wait for the new phone to arrive before I could send the other one back, even though I had already set up the new device. This entire process took two hours on the phone, and I'm still left uncertain if it will resolve my simple issue of obtaining a return label.
Customer service has been frustrating, with representatives passing me around and showing no creativity in solving my problems. It's been an incredibly frustrating experience. [Edited: "Solicitation"]
user_0fdacf
Visitor
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2 Messages
1 month ago
Of course, no response yet from them.
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XfinityDemitrius
Official Employee
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1.8K Messages
1 month ago
Hey @user_82z2zt, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the switch to our Xfinity Mobile service. In most instances, the transition is smooth, quick, and easy. I would be more than happy to offer my assistance looking into this further for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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