Xfinity lies to customers and gets away with it

I am so fed up with Xfinity. I’m ready to be finished with them completely after 20+ years of service!!! I am dead serious- Verizon, here I come!!! On 10/1/26, I purchased a brand new iPhone 18 Pro Max and Apple Watch IN the Xfinity store. It wasn’t until AFTER I signed the contract and paid the sales tax up front on both of my items, the Xfinity employee informed me that they were out of both items in store. Are you kidding me?! My previous phone was stolen, and when recovered was inoperable due to being damaged beyond repair, so I am COMPLETELY WITHOUT PHONE and had told the employee before the purchase that I needed a phone TODAY. She apologized (for lying and telling me I could walk out of the store with both items the same day) and assured me that they were being shipped and would arrive in 2 days (by 10/03/26). I immediately received the email confirmation of my order. The Xfinity employee informed me that I would receive a second email with tracking information when the items shipped (the order confirmation email stated this as well), which was supposed to be the same day as the purchase.  I have YET to receive a [Edited: "Inappropriate Language"] shipping confirmation email or tracking info. The app is not showing my order AT ALL, but when I go to Xfinity on my browser, it shows the two orders and says that my phone is on backorder and will arrive by 10/16 and  my watch will arrive by 10/2. IT IS 10/5 AND IT IS STILL SAYING THE WATCH WILL ARRIVE BY 10/2!!!!!!!! I called Xfinity on Saturday, 10/2  and twice today and all three Xfinity technicians had no idea where my order is, why it has not shipped, or when it will ship, or at this point, IF it will even ship!!!! The employee I talked to this morning said, “ I’m sorry, I can assure you the order has shipped,” and when I asked for a tracking number, she said “I’m sorry I can assure you your order is still processing.” Which [Edited: "Inappropriate Language"] is it lady???? So again, lied to for like the 6th time by and Xfinity employee regarding my order. PATHETIC XFINITY!! SHAME ON YOU!!! [Edited: "Inflammatory"]