Skip to main content
TerriB's profile
TerriB
20th Anniversary celebration
Inquisitive Mind
Crowd Pleaser

Contributor

 • 

3.2K Messages

Wednesday, June 10th, 2026 1:17 PM

Xfinity App is no longer working

I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone.  I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared the cache but that didn't work so I ended up uninstalling it. What has happened and how do I get to all the features that were on the App to manage my services-billing/check outages/troubleshoot,etc?  The app still works on my Lenovo tablet Android 13 but I really need it on my cell phone.  Thanks.

Question

 • 

Updated 

3 hours ago

 • Edited

254

5

Oldest First
Selected Oldest First
BruceW

Gold Problem Solver

 • 

27.6K Messages

1 month ago

I have Android 11 ... Xfinity.com says the app works on Android 10 and up. ...

That information is out of date. Please see https://forums.xfinity.com/conversations/xfinity-app/no-longer-compatible/6a21e4b2052cec7ac37ba668?commentId=6a21f8e0adf0282a75682cc0&replyId=6a22f3459c2bb2117e3cf6a9 

2

0

TerriB

Contributor

 • 

3.2K Messages

Surely they could spend a couple of bucks and just update the darn app.....Oh My Goodness. Android 11 is not archaic.

Like

Reply

1 month ago

0

user_ikmsev

35 Messages

@TerriB​ They want you to "spend a couple of bucks" and buy a new phone.

Like

Reply

2 days ago

0

user_ikmsev

35 Messages

1 month ago

The same thing happened to me. What next. They cannot expect me to purchase a new phone.

0

user_08ufsk

Visitor

 • 

1 Message

4 days ago

Happened with my Galaxy A50 which I purchased as new from Xfinity, too! I've done the same things and now don't know what to expect. I'm nervous because I'll have to travel abroad soon.

0

user_i9m5do

Visitor

 • 

1 Message

2 days ago

I am having the exact same issue. I can not even change my billing payment.

1

XfinityPeterH

Official Employee

 • 

2.9K Messages

 

user_i9m5do

Hi there. I can understand how frustrating that would be, especially when you're simply trying to update your payment information and the app is no longer supported on your device.

You can still manage your billing and update your payment method through the Xfinity website by following these steps:

  1. Visit https://www.xfinity.com
  2. Select Sign In and log in with your Xfinity ID and password.
  3. Navigate to Account and then Billing.
  4. Select Payment Methods or Manage Payment Methods.
  5. Add a new payment method or update your existing one.
  6. Save your changes and follow any prompts to confirm the update.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

12 hours ago

0

user_6fn0r6

Visitor

 • 

1 Message

3 hours ago

My phone is too old to log into the router, what am I supposed to do?

0

0

forum icon

New to the Community?

Start Here