TerriB's profile

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3.2K Messages

Wednesday, June 10th, 2026 1:17 PM

Xfinity App is no longer working

I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone.  I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared the cache but that didn't work so I ended up uninstalling it. What has happened and how do I get to all the features that were on the App to manage my services-billing/check outages/troubleshoot,etc?  The app still works on my Lenovo tablet Android 13 but I really need it on my cell phone.  Thanks.

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27.6K Messages

1 month ago

I have Android 11 ... Xfinity.com says the app works on Android 10 and up. ...

That information is out of date. Please see https://forums.xfinity.com/conversations/xfinity-app/no-longer-compatible/6a21e4b2052cec7ac37ba668?commentId=6a21f8e0adf0282a75682cc0&replyId=6a22f3459c2bb2117e3cf6a9 

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Surely they could spend a couple of bucks and just update the darn app.....Oh My Goodness. Android 11 is not archaic.

34 Messages

1 month ago

The same thing happened to me. What next. They cannot expect me to purchase a new phone.

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16 hours ago

Happened with my Galaxy A50 which I purchased as new from Xfinity, too! I've done the same things and now don't know what to expect. I'm nervous because I'll have to travel abroad soon.

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