Worst experience ever

When the iPhone 15s came out and xfinity mobile came out with the free phone promotion with trade in, we decided to upgrade our phones. My wife and I got our new iPhone 15s with no problem. The problem occurred when xfinity mobile said that they never received our trade in. We mailed them on the same day in two separate packages. Thank God we got a tracking number. I kept checking our account and it kept saying that they haven’t received my wife’s phone. So I waited for a month before I called and asked what the problem was. The customer service representative pretty much called me a liar and said that I never sent the phone, she changed her attitude when I provided the tracking number with proof that xfinity mobile did indeed receive both phones on the same day in September. She said that she would take care of it. That was 2 months and 4 phone calls ago. Each time the representative said that it was xfinity mobile’s fault and they will fix it. Lies, lies, and more lies. Each time I asked to be transferred to someone in the United States. Each time I was told no. Each time I was transferred to a “supervisor” who also lied to me. The last phone call the supervisor stated that it was going to take time to process the trade-in. (Remember that they received both phones on the same day in September.  It is now November.) I told the supervisor that I was worried because my bill was due on November 27th and this mess better be fixed by then. The Supervisor guaranteed that it would be fixed by then. Today is November 27th and I have already been told by xfinity mobile that my account is due!  This is unbelievable. Oh, by the way, I’m a minister and I can’t wait to tell my entire congregation how messed up xfinity mobile is.