Visitor

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2 Messages

Wednesday, November 5th, 2025 12:12 PM

WiFi does not appear in app

WiFi does not appear in app

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Official Employee

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2.1K Messages

14 days ago

 

user_1dcc2b Good morning, and Happy Friday! We appreciate you reaching out to our Xfinity Forums Team regarding your concerns on the Xfinity App functions. I can definitely see how this would be a concern. Before we get started, can you please share any troubleshooting steps you have already tried on your end. This will help avoid repeating the same steps. 

 

Visitor

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2 Messages

Thanks but I'm all set. It took two days but only about 1.5 hours of my time for phone call tech assists from xfinity to fix the problem. 

Official Employee

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401 Messages

@user_1dcc2b I am sorry to hear that a resolution took so long, but I am glad that the issue was resolved. In the future if you need any other assistance, please do not hesitate to visit us on the Xfinity forums.

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