why does the IMAP account password pop up each time after I have already updated my email

I did a chat with Levi, they sent a link, I clicked onto the link, reset my password and saved it. still cannot access my emails. HELP

How long before I get a response?

My password that I reset is saying incorrect password

Hello @user_izuwbo and thanks for reaching out on our Xfinity Community forums!  

We appreciate you taking the time to share what you've already tried, and I'm sorry to hear you're still unable to access your email after resetting your password. I can understand how frustrating that must be, especially after working with support and following the password reset steps.

To help us better understand what's happening, can you let us know how you're trying to access your email? For example, are you using the Xfinity email website, a mobile device, or a third-party email application such as Outlook, Apple Mail, or Thunderbird?

Also, have you already completed the migration of your Comcast.net email account to Yahoo? Knowing whether your account has been migrated will help us narrow down the cause of the login and password issues you're experiencing.

We'll do our best to help get this resolved once we have a bit more information.