Visitor
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1 Message
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means.
I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
flyer99
Visitor
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1 Message
5 months ago
I too get this issue frequently but not for several months, then again it started and is extremely annoying. The only reason I haven't left Comcast Xfinity all together is I have used the address for other services for a long time but if this doesn't stop it will be worth back tracking and disconnecting all my accounts from this service.
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user_i5rv6h
Visitor
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1 Message
5 months ago
I am having the same issue bringing email from comcast to Outlook on laptop. I have done all of the troubleshooting recommended. stops for a while then comes back. No issues logging in directly to Comcast. No password or configuration changes. The issue is with server Imap.comcast.net
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user_95elxy
Visitor
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1 Message
5 months ago
I had the same issue. A pop up box asking to enter the password for the IMAP account. For almost a week I could not retrieve my emails from my iPhone. I was able to see my emails from my desktop. I finally figured out how to retrieve my emails from my iPhone. I downloaded the Xfinity app on my iPhone. Click on Internet and mobile, tap on your account at the top. Finally, I can retrieve my emails from my iPhone. I hope this helps everyone out there having the same issue.
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19regor39
Contributor
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95 Messages
4 months ago
I spent a lot of my time trying to stop the pop up and be able to use my email, and then I found multiple complaints aimed at Comcast. We now know the problem isn’t for us to correct, it’s Comcast’s or Xfinity’s, whatever they call themselves. How can we get them to fix what they [Edited: "Language"] up? I want a refund for the days and weeks this program hasn’t been working as it did weeks ago.
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user_wl08ty
Visitor
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1 Message
4 months ago
I put in the password and it won’t take it.
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user_215ced
Visitor
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7 Messages
4 months ago
Happening to me too for the past 2 days. I am out of count. What is the solution?
sorry you have problems is not a solution- that’s a company not caring, poor customer service
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user_s8m6fk
Visitor
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1 Message
4 months ago
This has been going on for me off and on for months on iPhone 16. It's random, sometimes it works fine and other times it keeps asking for a password on all 5 of the comcast.net email addresses I have. The only way I get it to work is turn off my VPN, close the mail program and open it again - then all my email comes in. Then I turn my VPN back on and it continues to work for a while until the next time it happens. Not sure if that will work for anyone else but works for me. I am using the AT&T ActiveArmor Mobile Security VPN.
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user_h2c5d9
5 Messages
4 months ago
I’ve been having the same issue off and on for months now. Usually disconnecting from wifi fixes it for a couple hours but now I just keep getting this error “
Cannot Get Mail
The mail server "imap.comcast.net" is not responding. Verify that you have entered the correct account info in Mail settings.
Server code "ALERT", server message
"Temporarily blacklisted IP Address - try again later".
”
I haven’t changed the password in years so it’s not that. I’ve deleted and reinstalled. Didn’t work. All my settings match what is recommended. I can’t get emails at all on my phone now.
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user_juc1g4
Visitor
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1 Message
4 months ago
So I did nothing to my computer. No password change no settings changes. Outlook tells me it cannot sync and is asking for the imap password continuously and not reading my emails. I verified all of the settings were correct and even changed my password to see it it worked. Nothing is working.
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user_nq2rg8
Visitor
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1 Message
3 months ago
Same problem. Same unhelpful answers. If we say our email worked 2 minutes ago then we suddenly get the pop up then there have been no changes. We have not reconfigured everything in our phones. We have not gone anywhere and changed or updated any passwords or software. Please address the issue or at least give us a real fix instead of telling us to trouble shoot like we're both morons but also tech gurus who have changed SMPT maps in our phones!
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user_215ced
Visitor
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7 Messages
2 months ago
Do you have VPN? If so, turn off your device. Power it back on. Try again.
roaming vpn and imap don’t appear to be working nicely.
I start mail and then VPN and it’s good for a while.
Xfinity is useless
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edlkll
Visitor
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2 Messages
2 months ago
I am having the same problem with my cell phone I keep getting the pop up. How do I resolve the problem?
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edlkll
Visitor
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2 Messages
2 months ago
Yep looks like they don't seem to know what the problem is because they wont give us a straight answer I have a Iphone 13 pro max and its doing the same thing
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timjg
Visitor
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1 Message
2 months ago
I am having the same issue. On my iphone but not on my Macbook Pro. Not sure about my iPad yet. I painfully have updated my password with Xfinity. Then on all my devices. Had to delete email and add back in as advised. Spent over an hour on the phone with Xfinity. Very painful. Finally email seemed to be back up and running. Now the issue on my iPhone again! You need to be very definitive with all the steps and screenshots on how to correct this issue! I pay so much for Xfinity, and am apparently a Diamond member, whatever that means. I don’t appreciate spending hours on all devices and the phone with support that drags it out and seems clueless.
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user_8r9jbe
Visitor
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3 Messages
2 months ago
Same issue. I am using Outlook for Windows, IMAP. It was working until a few days ago - the last time it connected was Sunday, Feb 15, 2026 at 10:04PM EST. I haven't changed ANYTHING. Everything is updated. What changed on Xfinity's end and when will it be fixed? I have tried all of the steps the techs have repeatedly laid out in this thread.
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