why does the IMAP account password pop up each time after I have already updated my email

I have not changed my Xfinity/comcast passwords. I am getting the message on my iPad & iPhone past 2 days

@user_jlhzfe I appreciate you making us aware of this message you're getting when attempting to access your account through your iPad and iPhone. Are you having any issues when accessing through our website?

Greetings, @jstoll13! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this IMAP issue. You have definitely come to the right place for assistance.

This will usually happen when your password changes in the system, but your device does not have the new password saved to it, or when the security protocols are updated (in the system or on your device) and one of the old settings does not match the new version.

Have you recently updated your Xfinity ID password, or has it been a while since your password was last updated?

Hello s2boyd, and thank you for letting us know you're experiencing something similar! As my colleague mentioned above, one of the most common causes of the IMAP appearing is an updated password in our system. Have you recently updated or changed your Xfinity login password?

Apologies for any confusion, but Xfinity has definitely not dropped support for our email clients through phones or tablets and is still accessible as we speak. Even more so, I'm sorry to hear that you're no longer with us, but we appreciate your feedback and are always here should you need us in the future. Please let us know if you have any additional questions 👍

i am having same issue every time I leave county on vacation can not get access to email,   get pop up put in password.       changed passwords,    now it is coming up on my PC on outlook,  added new password and still will not bring up email.   popup on screen says enter user name and password.   very frustrating.   can not get email through outlook. 

Thank you for reaching out to us here. I will be happy to look into that for you. Are you running into that same issue when you access the email through your Xfinity app?

I've been having the same issue sporadically for the past week or so (using Thunderbird email client).  I've been using the same id and password for years, haven't had an issue until recently.  It seems to eventually correct itself, only to come back later or the next day.  Like others, I can access my email from the Xfinity website, but that is not ideal.  Would really like an answer as to what is going on!

@reb5055

Thanks for reaching out to us,  I had the same issue with my Xfinity account on my iPhone,  so you'll just want to go into your settings and reenter your xfinity  password and you should be good to go

Ok, I went along and did this, and just like with everyone else, it did absolutely nothing to fix the problem.  This is now the second consecutive day I cannot access my email.  Please get some actual tech people involved and fix this issue, it's becoming a serious problem!

@reb5055

If you're using a third party e-mail,  you'll need to go into your third party e-mail and reconfigure your settings.

My issue which was strange because I hadn't changed my password so when I went to my mail app in my iPhone it was telling me I needed to add in my password again

so I had to connect to my home network to get it to sync and that resolved it

but if your issues isn't with the iPhone and it's through a third party e-mail you'll want to go into that third party e-mail and update your settings

Makes me really concerned they dont know what it is. And someone is hacking Xfinity again. They swept this under the rug too and didnt inform customers. https://onerep.com/blog/comcast-data-breach-how-to-protect-your-info

Transparencey and honesty is our best defense. If this is nothing to worry about, admit it. If you dont know , let your customers know so we can stop using Apple Email and use the app if thats more secure