Greetings @user_hby84w, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with your other phone, I know how frustrating that can be when you order something, and it does not arrive, but you have reached the right team to check on that for you. Have you checked the order status of the phone on the Xfinity app? You can find instructions for that here.
XfinityJeff
Official Employee
•
891 Messages
12 hours ago
Greetings @user_hby84w, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with your other phone, I know how frustrating that can be when you order something, and it does not arrive, but you have reached the right team to check on that for you. Have you checked the order status of the phone on the Xfinity app? You can find instructions for that here.
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