Urgent Request: Assistance with Itemized Bill for Paid-Off Device

I’ve been facing with obtaining an itemized bill for a device I purchased and have fully paid off. Despite repeated efforts—spending over eight days communicating with the online support team and visiting the store six times—I have not been provided with the necessary documentation.

Each time, I’ve been assured that I would receive the bill via email or that it would be available in-store, but unfortunately, those promises have not been fulfilled. The reference numbers shared with me during these interactions have not helped when I follow up, and I find myself stuck in an endless loop without resolution.

I am extremely frustrated and disappointed with this experience. I kindly request your help in resolving this matter and obtaining the itemized bill I am rightfully owed.

References provided below:

In-store visit reference: 755035

Online agent reference numbers:
332255102038784719
1002047603282021

Details of my account:
Device: IPhone 16 Pro, 128GB, Black