Visitor
•
1 Message
Urgent Escalation: Missing Payoff Receipt for iPhone 17 Pro - Account Reference Required
Dear Xfinity Management Support Team,
I am writing to formally request immediate assistance regarding a missing financial receipt, following an unacceptable customer service experience.
On April 23, 2026, I made a full payment of $825.01 to Xfinity to finalize the payoff for my iPhone 17 Pro. Despite the successful transfer of funds, Xfinity has failed to provide a formal transaction receipt.
For the past several days, I have been continuously redirected between your retail store locations and phone-based customer care agents. Neither entity has accepted ownership of this issue, resulting in an exhausting and circular support experience.
To resolve this matter, I require an official PDF receipt that explicitly displays:
- The exact transaction date (April 23, 2026).
- The total payment amount ($825.01).
- The specific product name (iPhone 17 Pro) and associated IMEI or device identifier showing the device is paid in full.
XfinityCliff
Official Employee
•
226 Messages
11 hours ago
Hello @user_vp6ekd, and thanks for reaching out on our Xfinity Community forums for assistance.
I can really understand how frustrating this must feel, especially after making a full payoff and then having to go back and forth seeking documentation of the transaction. That’s a lot of time and effort on your part, and it makes sense you’d want a clear resolution.
We’d truly like to help you with this. When you have a moment, please send us a direct message* with your full name and service address, and we’ll take a closer look at the account and work with you toward a resolution.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
0
0