Wednesday, June 12th, 2024 9:40 PM

Upgrading phone, credit bureau not pulling questionnaire for verification

Who do I contact to fix this issue? I was told to contact my credit bureau and I don’t know who that is 

Official Employee


1.3K Messages

29 days ago


user_43mh7m Thank you so much for using our Forums. You came to the right place for help and we are here to see what is going on with your credit inquiry. Please send us a DM with your name to get started. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message


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