6 Messages
Unresponsive Xfinity system and custom services
Xfinity system is totally messed up. I have been with Xfinity since 7 years and paying my bills regularly, not missed any of the payment cycle.Xfinity is not allowing me to use my rewards and not allowing me to upgrade my phone. It is all because I just moved to new location. Horrible Xfinity mobile system
XfinityFrank
Official Employee
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897 Messages
5 months ago
Hi there, User_2018! Thanks for reaching out here on the community forum about XFINITY Mobile. You mentioned that you moved. Let's see if we can figure out what is going on here. Are you still in an XFINITY serviceable area with home services?
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XfinityFrank
Official Employee
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897 Messages
5 months ago
Great,User_2018, thanks for being with us! When you attempt to use rewards, what happens? Also, what was the specific reason you were given regarding upgrading your phone? Usually, upgrades available after 12 months on eligible devices or 50% of your current device has been paid.
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User_2018
6 Messages
5 months ago
I have fully paid my previous devices. All these lines devices are also fully paid, these line are active since 2018-2019. I am paying my bill regularly. I moved to new location that’s only change has been made recently.
since i moved to new place. Your system considering new line and giving me following message when apply
message :
You're over the number of lines you can have on device payment plans. For one or more lines, you'll need to pay in full or bring your own devices to continue. Or you can reduce the number of devices in cart.
Line and device payment plan eligibility:
- Up to 0 lines on device payment plans v
• Up to $0.00 on device payment plans v
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User_2018
6 Messages
5 months ago
I had call with them , I spent almost 90 mins , still there is no solution . Customer agent is not aware about your system. It was total waste
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User_2018
6 Messages
5 months ago
If you don’t have any solution . Please let me know , I am thinking to switch internet and mobile to Verizon for better support services
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