Visitor
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7 Messages
Unresolved Service Issues and FCC Complaint No. [Edited] FOR 21DAYS
I am writing to bring attention to a series of ongoing issues with my account that have remained unresolved through standard support channels. These issues include unauthorized number porting and persistent service interruptions.
I have already filed a formal complaint with the FCC (Ticket No. [Edited: "Personal Information"]). I would like to speak with a member of the Corporate Escalation Team or a high-level supervisor who has the authority to review my account history and provide a final resolution. Please advise on the best way to move this forward.
XfinityJoe
Official Employee
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1.3K Messages
7 days ago
Good morning @user_2mkrmn our team is happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_2mkrmn
Visitor
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7 Messages
3 days ago
Phone Connectivity Unusable
I am posting this as a public record of continued service failure. I have an open FCC complaint (Ticket #[Edited: "Personal Information"]) and an assigned case manager, yet my service remains fundamentally broken.
I recently upgraded to a "new" plan with new equipment, and since then, my phone connectivity has been non-existent. The Wi-Fi is constantly dropping and lagging to the point where I cannot receive or make important phone calls. While my stationary devices (TV) seem to hold a connection, my mobile devices—which are critical for my daily operations—are failing.
I am done with the standard troubleshooting scripts. I am demanding that this be fully rectified with a permanent solution before the end of this week. If anyone from the Corporate Digital Outreach team is monitoring this, I need a status update on my investigation immediately. This level of service is unacceptable for a paying customer, especially following a formal escalation
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