SERVICE FAILURE: Unresolved FCC Complaint (Ticket #8584679)

Phone Connectivity Unusable

I am posting this as a public record of continued service failure. I have an open FCC complaint (Ticket #8584679) and an assigned case manager, yet my service remains fundamentally broken.

I recently upgraded to a "new" plan with new equipment, and since then, my phone connectivity has been non-existent. The Wi-Fi is constantly dropping and lagging to the point where I cannot receive or make important phone calls. While my stationary devices (TV) seem to hold a connection, my mobile devices—which are critical for my daily operations—are failing.

I am done with the standard troubleshooting scripts. I am demanding that this be fully rectified with a permanent solution before the end of this week. If anyone from the Corporate Digital Outreach team is monitoring this, I need a status update on my investigation immediately. This level of service is unacceptable for a paying customer, especially following a formal escalation