1 Message
Unlock phone
I’ve called xfinity 4 times to unlock my phone my phone has been paid off and I’m not getting what u need so I can use my phone with another carrier. This is ridiculous and not right. Xfinity is the worse company ever and I will never go back to them for service. This is like holding someone hostage for something they own. They can’t make a person stay when they don’t want to .
XfinityJanelle
Official Employee
•
1.1K Messages
9 days ago
@user_285nwn Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity mobile phone being locked. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0