Visitor
•
1 Message
UNLOCK MY PHONE
Dear Xfinity Mobile Support Team,
I recently moved out of change from your network — Xfinity to another and I returned my home internet equipment and I am not owning you.
For my mobile service, I purchased a Motorola moto g stylus 5G (2024), Caramel Latte, 128GB, on an Unlimited plan and paid in full ($239.99) at the time of purchase. Now that I have moved, I would like to use a different SIM card in the phone. However, I am receiving an error message indicating that the device requires an unlock code.
I kindly request that you provide the unlock code so I can use my new SIM card.
Account/Contact Details:
Device: Motorola moto g stylus 5G (2024), Caramel Latte, 128GB
Status: Paid in Full
Please let me know if any further information is required.
Thank you for your assistance.
XfinityJanelle
Official Employee
•
2K Messages
1 day ago
Hey @user_Ayodele , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your phone. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0