Visitor
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1 Message
Undelivered IPHONE 17 Pro Max
Ordered my phone about 3 weeks ago and was suppose to be delivered oct 1st and they never attempted to deliver and there was no update so i called UPS twice and got told the package was either stolen or Lost so i contacted Xfinity about getting a refund 3 Agents lied to me about getting a refund i waited another 1 week for my refund to hit but never did so i contacted support again and got transferred to 10 different agents and every time i get transferred i have to explain myself again they just wasted 3 hours of my day trying to explain the situation over and over again after getting transferred. This is the worse customer service ive ever experienced and this is my first time with xfinity mobile i should not have transferred services. I just want my refund Processed and the phone bill gone on my account i do not want to be paying for 1399$ phone that i did not receive and a 50$ line that i am not using please give me my refund
user_i1g6ev
5 Messages
13 days ago
Post on the Xfinity subreddit, you'll have better chance there.
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XfinityJeff
Official Employee
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299 Messages
11 days ago
Good morning @Orthodoxey2, and thanks for visiting us on the Xfinity forums today, I hope you are having a good day so far. I am very sorry to hear about the issue you are having with the new iPhone you ordered, this is definitely not the way we want your relationship with Xfinity mobile to start. The good new is you have reached the right group of experts that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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