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KussyPoo86
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Monday, March 3rd, 2025 7:28 PM

Unable to activate Apple Watch SE 2nd gen

2 weeks ago I went to an Xfinity store to activate my cellular apple watch SE 2nd gen and they opened a tier 3 ticket because they weren’t able to activate it. I still haven’t heard anything back, so at this point I have a $250 paperweight due to Xfinity’s lack of knowledge or help. Does anybody have any advice besides returning the watch?

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28 days ago

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XfinityThomasA

Official Employee

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2.2K Messages

28 days ago

Hey there, KussyPoo86. Thank you for choosing Xfinity! This article should help activate your Apple Watch. How do I activate my smartwatch? Can you walk me through your steps and any error codes or messages you're receiving?

 

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KussyPoo86

2 Messages

I get to step 4 and it says “Oops we encountered a problem. Unable to activate”

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28 days ago

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XfinityDemitrius

Official Employee

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1.7K Messages

I can certainly help take a look and see what next steps we have to get the Xfinity Mobile Apple Watch SE activated. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help @KussyPoo86.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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28 days ago

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