New Poster
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3 Messages
Transfer Pin DOES NOT send
I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier.
Fromthere you will need a security PIN
1. Sign in to your Xfinity Mobile account and go to the Devices tab.
2. Select the device associated with the phone number you want to transfer to a new carrier.
3. Scroll down the page to transfer your number, cancel this line.
4. Select Learn More.
Select an active line, so we can send you a text message with your security PIN. The same security PIN can be used to transfer any phone number on your Xfinity Mobile account. It will expire in 24 hours.
Once you tell your new carrier you're transferring a number from Xfinity Mobile, you don't have to call us to cancel. When activation with your new carrier is completed, we’ll automatically cancel your Xfinity Mobile service for that line.
XfinityJeffB
Official Employee
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587 Messages
2 months ago
Hello nener80, I am sad to hear you're leaving, but I want to try and help you. Thank you for taking the time to post in our Xfinity Community forum, we appreciate you and your time. I'm surprised the store was unable to assist you, but I will do my best. I see you followed the steps you posted and said they did not work, you also tried calling in to customer care, forgive me for asking, but did you try Mobile Customer Care( not trying to be sarcastic, they are different)?
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user_p31ly5
Visitor
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1 Message
2 days ago
Did you ever find a solution? I’m having the exact same problem.
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user_l9wuer
Visitor
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1 Message
2 days ago
Same problem here. Really does seem like they are trying to trap you into their service. I need this resolved today
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