Thursday, May 23rd, 2024 8:08 PM

Trans verizon to xfinity S24, S24+

As of today my unlocked, paid for S24, S24+ phones are not compatible to transfer from Verizon to Xfinity. Spent 2 days, approx 4hrs to find this out at the Xfinity store. So much for their promo..don't waste your time. They suggested trading in my 3mo old phones for their xfinity phones.

Problem Solver


423 Messages

21 days ago

@user_26ts86 Yes, unfortunately this is the case. Something about the IMEI numbers for these phones not in their database. There is another long thread about this issue here; https://forums.xfinity.com/conversations/devices/unlocked-samsung-galaxy-s24-ultra-incompatible-with-xfinity-network/65b5557156dae762b68725a0

I would check out Visible by Verizon.


Official Employee


1.5K Messages

19 days ago

Hello user_26ts86, thank you so much for your interest in making Xfinity your Mobile provider. These days our phones are so important, so it means a lot. You can confirm your device compatibility by using this Link. Was our in-store team able to help you with any other Mobile concerns you had?  


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