Trade-in never linked to S26 order — new order shows wrong device, need urgent correction

On Aug 14, 2026, I placed order #3726406294341651326 for a Samsung Galaxy S26 256GB with a Samsung Galaxy A35 trade-in, agreed at $8.33/month over 36 months. 

The phone shipped and I activated it, but the A35 trade-in was never linked to the device payment plan — I was billed full price instead.

An in-store visit and a call to Mobile Care both confirmed the trade-in wasn't linked, and I was told to return my S26 and place a new order.

On Aug 26, 2026, I placed a new order — #3721603295383458333 — expecting: 
Samsung Galaxy S26 256GB as the new device, Samsung Galaxy A35 as trade-in, $8.33/month over 36 months.

When I checked via chat, an agent initially showed the A35 itself listed as the "new device" on this order, which is incorrect.

A supervisor (Rahul) confirmed the order is real but pending (~24 hrs to complete), added account notes.

I'm now waiting for the order to clear pending status so I can verify it correctly shows S26 + A35 trade-in + $8.33/month, and I still need to request a color change (Sky Blue) once it moves to "processing."

Could someone from the official Xfinity team please review order #3721603295383458333 and confirm these details are correct once it clears, 
so I can proceed with returning my current device and submitting the A35 trade-in without further errors?