1 Message
Trade-in issue
I need someone to resolve [Edited: Personal Information]. I’ve spent too many hours on the phone getting no where. The $175 for the returned device must be removed from my account. In addition, the Black Friday Deal of $500 off a new device must be applied. Multiple phone and chat agents have confirmed both but I’ve still received nothing. Can’t keep waiting on hold another time. Please assist.
XfinityDemitrius
Official Employee
•
1.5K Messages
13 hours ago
Hey @user_3ila9t, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile account and device. I would be more than happy to offer my assistance looking into this further for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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