Visitor
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1 Message
Trade in value
I got my new phone on 10/19 I gave the person who set my phone up my old phone he told me he was so ship it out never gave me a receipt saying he told my old phone 13 pro max, when by two weeks later and ask what’s going on with my trade in phone they say they shipped it out that Sunday not to worry the dead like ends this friend the 11/06 I want to not miss the dead line what can I do please help.
XfinityJanelle
Official Employee
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2.5K Messages
5 hours ago
Hey @user_9w2zzp , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile trade in. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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